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• Why did I have a cancellation fee?

  

  According to traffic regulations, if a driver stops or waits for more than 3 minutes, he or she may be reported and fined. To this end, the platform sets the waiting time for driving to 3 minutes. When the following situations occur, a cancellation fee of 40 yuan will be charged and paid to the driver as if it were the fare:Instant trip:1. When the driver arrives at the designated pick-up point, if the passenger actively cancels the trip, a cancellation fee of 40 yuan will be charged. 2. If the driver arrives at the pick-up point and waits for more than 3 minutes and the passenger has not boarded the car, the driver can cancel the trip and charge a cancellation fee of RMB 40.Booking a trip:1. Cancellation by the driver during the trip: a cancellation fee of RMB 40 will be incurred. 2. Cancellation after the driver has arrived at the designated pick-up point: a cancellation fee of RMB 40 will be incurred. 3. The driver cancels after waiting for 3 minutes: a cancellation fee of RMB 40 will be incurred.Note: If the driver is unable to accommodate passengers due to failure to note the amount of luggage or failure to select the correct vehicle type (such as a six-seater, pet-friendly vehicle, etc.), a cancellation fee of 40 yuan will be charged for the cancellation of the trip. If you were wrongly charged a cancellation fee, please speak to us here. 

• What should I do if I forget to take my things off the car?

  

  1. If you lose valuables or are stopped on the road, please call the police immediately for assistance.2. If you requested a ride through the platform and the trip ends within 72 hours, please follow the steps below to call the driver: Enter the LINE GO chat window → click "Members/Customer Service/Settings" → "Customer Service Center, My Trips", find the trip, and click to call the driver.Note: If you cannot contact the driver, please report it again through customer service and provide the following information:- Name of the lost item- Color- Size- Features- Contact status with the driver