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What Should I Do If a Passenger Leaves an Item Behind?

If a passenger forgets to take their belongings after a trip, please follow the steps below based on the situation:

1. If You Know Which Passenger Left the Item and It’s Within 72 Hours After the Trip:

Step 1: Contact the Passenger via the App

  • Open the TaxiGo Driver App
  • Tap the Menu (≡) in the top left corner
  • Go to Trip History
  • Locate the specific trip
  • Tap Trip Details and then Call User
    (Note: The “Call User” button will disappear after 72 hours.)

Step 2: Ask the Passenger How They Would Like the Item Handled

2. If the Passenger Wants the Item Delivered to a Specific Location:

  • For Yellow Taxis:
    Inform the passenger of your departure location and that the meter fare will apply to avoid disputes.
  • For Multi-Purpose Taxis:
    Since metered fares are not used, please deliver the item to the nearest police station instead.
    Keep a record of the report and notify customer support.

3. If the Passenger Requests Delivery to a Police Station:

  • If the Police Station Accepts the Item:
    Provide the station address to the passenger, keep a record of the report, and notify customer support.
  • If the Police Station Does Not Accept the Item:
    Discuss with the passenger if they'd prefer it delivered to another specific location.
  • If You Cannot Identify the Passenger or More Than 72 Hours Have Passed:
    • Step 1: Bring the item to the nearest police station or Police Broadcasting Service (PBS) station.
    • Step 2: Notify the passenger (if possible) and ask how they’d like the item handled.
    • If delivered to PBS, notify customer support for record-keeping.
    • If delivered to a police station, provide the station’s name and address, keep the report, and notify customer support.

Special Reminders:

  1. Our service locations do not collect or store lost items. Please do not drop items off there.
  2. Perishable items: Report the found time and description to customer support. You may dispose of these afterward.
  3. Items valued under TWD $500: It is recommended to take them to a police station. If the station refuses to accept them, keep the item for one month before disposing of it.
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