Cherie Fong
- Total activity 24
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Activity overview
Latest activity by Cherie Fong-
Cherie Fong created an article,
Update or Change Driver's License Number
If you would like to update or change your driver's license number, simply submit your new Driver License Number and a front + back photo of your driving license for verification. Our customer serv...
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Cherie Fong created an article,
What Should I Do If a Passenger Leaves an Item Behind?
If a passenger forgets to take their belongings after a trip, please follow the steps below based on the situation:1. If You Know Which Passenger Left the Item and It’s Within 72 Hours After the Tr...
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Cherie Fong created an article,
Why do I scroll to the screen but the system keeps saying I haven’t arrived?
When you slide "I'm here", the system will check whether the positioning point is within the pick-up point range. If the specified distance is exceeded, a reminder window will pop up. It is recomme...
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Cherie Fong created an article,
Customer service phone number and service hours
Telephone customer service:24-hour customer service hotline: 02-77091791Service time: Monday to Sunday 00:00 - 24:00Text customer service:9:00~22:00 every day
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Cherie Fong created an article,
What are the locations and service hours of the fleet service points/counters?
Taipei locationaddress: No. 10, Lane 181, Section 2, Jiuzong Road, Neihu District, Taipei City (entrance at Lane 171)Service hours: Monday to Friday 09:00 - 16:30 (13:00 - 14:00 lunch break) New Ta...
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Cherie Fong created an article,
Why did I have a cancellation fee?
According to traffic regulations, if a driver stops or waits for more than 3 minutes, he or she may be reported and fined. To this end, the platform sets the waiting time for driving to 3 minutes. ...
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Cherie Fong created an article,
Will there be a receipt for the cancellation fee?
An electronic receipt is available for cancellation fees. If you have linked your email address, the system will automatically send a cancellation fee receipt to your email address after the trip i...
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Cherie Fong created an article,
Will there be a charge for the driver to return my lost property?
There is usually an additional charge.- Yellow taxis: When the driver makes a special trip back home, a metered fee may be charged. Please confirm the details with the driver.- Multi-purpose taxis:...
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Cherie Fong created an article,
What should I do if I forget to take my things off the car?
1. If you lose valuables or are stopped on the road, please call the police immediately for assistance.2. If you requested a ride through the platform and the trip ends within 72 hours, please foll...
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Cherie Fong created a post,
How do I get around the community?
You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.