Cherie Fong
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Articles
Recent activity by Cherie Fong-
Update or Change Driver's License Number
If you would like to update or change your driver's license number, simply submit your new Driver License Number and a front + back photo of your driving license for verification. Our customer serv...
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What Should I Do If a Passenger Leaves an Item Behind?
If a passenger forgets to take their belongings after a trip, please follow the steps below based on the situation:1. If You Know Which Passenger Left the Item and It’s Within 72 Hours After the Tr...
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Why do I scroll to the screen but the system keeps saying I haven’t arrived?
When you slide "I'm here", the system will check whether the positioning point is within the pick-up point range. If the specified distance is exceeded, a reminder window will pop up. It is recomme...
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Customer service phone number and service hours
Telephone customer service:24-hour customer service hotline: 02-77091791Service time: Monday to Sunday 00:00 - 24:00Text customer service:9:00~22:00 every day
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What are the locations and service hours of the fleet service points/counters?
Taipei locationaddress: No. 10, Lane 181, Section 2, Jiuzong Road, Neihu District, Taipei City (entrance at Lane 171)Service hours: Monday to Friday 09:00 - 16:30 (13:00 - 14:00 lunch break) New Ta...
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Why did I have a cancellation fee?
According to traffic regulations, if a driver stops or waits for more than 3 minutes, he or she may be reported and fined. To this end, the platform sets the waiting time for driving to 3 minutes. ...
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Will there be a receipt for the cancellation fee?
An electronic receipt is available for cancellation fees. If you have linked your email address, the system will automatically send a cancellation fee receipt to your email address after the trip i...
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Will there be a charge for the driver to return my lost property?
There is usually an additional charge.- Yellow taxis: When the driver makes a special trip back home, a metered fee may be charged. Please confirm the details with the driver.- Multi-purpose taxis:...
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What should I do if I forget to take my things off the car?
1. If you lose valuables or are stopped on the road, please call the police immediately for assistance.2. If you requested a ride through the platform and the trip ends within 72 hours, please foll...